Artificial intelligence is playing an increasingly important role in hotel management, primarily due to its ability to carry out traditionally human functions at any time of the day, potentially meaning hotel owners can save a significant amount of money, eliminate human error and provide superior service.
In particular, customer service is a vital part of the travel industry, as hotels often live and die based on the way they treat their customers. With artificial intelligence, the possibilities to improve this aspect are almost endless, from further customization to personalized recommendations.
When users click through dozens of search results when planning a trip, you can grab their attention by offering something that is tAIlored just for them: leisure or business, family or single, city centre or country and many other variables. A recommendation algorithm They can use the data travellers leave on your website and allow you to offer personalized travel planning for flights or rooms that suit their unspoken requests.
Speed in answering customer service questions is of the essence for most customers seeking help. Travelers who have many problems on a trip or are planning one need quick and relevant help. AI-based assistants and Chatbots can cut the average response time by 20 minutes. They can be programmed to be multilingual, do dozens of simple tasks like finding luggage or rescheduling, and create another channel for accessing your customers.
Thousands of trips are disrupted every day. Natural disasters or normal delays can cause significant inconvenience and loss - especially for business travellers. Predictive technologies based on information about the weather and current delays enable us to draw attention to possible disruptions, automatically offer solutions or suggest not to travel that day.